Reports under your brand: prove the work your customer does not see

KairosLink generates patch management, worked-time and ticket reports with filters, indicators, charts and export to CSV and an executive PDF. Customer-facing PDFs carry your company's logo and header, not KairosLink's: the report is yours, the tool is invisible.

The real problem: good support is invisible

When the MSP does its job well, the customer sees nothing: no outages, no viruses, no emergencies. And what is not seen is hard to renew. Reports turn that invisible work into a concrete monthly document: how many patches were applied, how many hours were worked, how many tickets were resolved and with what satisfaction.

Three reports, a single data source

The patching report shows update status per customer and per computer, with history. The time report consolidates hours per technician and per customer, separating billable time and computing the hour bank overage in dollars, ready to back the invoice. The ticket report measures volume, resolution times and customer satisfaction with 1 to 5 star ratings. All three share the same data source: what you see on screen, what the CSV downloads and what the PDF shows is always the same number.

An executive PDF ready to send

Each report exports a PDF with the charts included, headed with your logo and your company name, meant to be attached to the customer's monthly email without touching a thing. The brand is configured once per organization and applies to every report.

Frequently asked questions