Customer portal: transparency without losing control

Each MSP customer can access their own portal with their computers, monitoring status, applied patches and their tickets. From there they open new requests, download PDF reports under the MSP's brand and rate the service received. All separate from the operations panel: your customer sees their information, never your kitchen.

Separate identity and permissions, apart from your team

Portal users are accounts independent from your technicians', with invitation-based access and per-user permissions: you can grant access to tickets only, monitoring only, or everything, according to each customer contact's profile. A portal user only sees their own company's data.

Fewer "how is my issue going?" calls

The customer checks their tickets' status in the portal instead of writing to ask you. They open new requests with the context already loaded, and when a ticket is resolved they can rate the service from 1 to 5 stars with a comment. That rating feeds your satisfaction reports: you know how you are perceived, customer by customer.

Transparency that renews contracts

Computers with live status, applied patches and monitoring graphs, with download as a PDF branded with your logo. A customer who sees the work month after month argues the invoice less and renews with less friction. The portal is your permanent storefront, at no extra cost within your plan: it is included starting with the Pro plan.

Frequently asked questions